Goal

Education

·               Master of Science, Information Systems

·               Bachelor of Science, Computer Science

·               PMP, ScrumMaster

Summary of Qualifications

Extensive Program and Project Management experience including Agile and waterfall methodologies, software and infrastructure.

·   Reputation for righting troubled projects and programs to bring them to successful completion.

·   Proven ability to develop creative solutions to manage tight timelines while still producing quality deliverables.

·   Strong technical background.

·   Proven team building leadership for both on and offshore models, and experience and confidence in working within traditional and matrix-based organizations.

Primary author Microsoft Press TCP/IP Networking Guide, ISBN-10: 0735617988: DHCP, SNMP, Quality of Service (QoS) and IP Security (IPSec).

Technical skills include:

·   JIRA, Rally

·   SaaS, Web services, ERP, e-commerce, e-benefits, e-permits, and e-payments solutions

·   Identity services and authentication; data security and privacy in the U.S. and internationally

·   Systems security including vulnerability and penetration assessments and corrective actions

·   Business continuity and disaster recovery planning

·   Financial solution migrations and upgrades, including JDE Enterprise One and Hyperion.

·   Network and infrastructure solutions including installing and upgrading servers, data centers, dedicated T1 and fiber optic lines, hot sites, virtualization, and SAN solutions

·   NET, Java, ColdFusion, C++, Fortran (reading and documenting code)

·   SQL Server, Oracle –table schemas, field, queries

·   Microsoft Windows Server installations and upgrades; OS build automation; P2V migrations; VMWare, VBlock and MS Systems Center, HyperV solutions

·   Microsoft CRM, Dynamics, SharePoint, Project Server, Project, and Office

Summary of Professional Experience

Program/Project Manager, 2001-Present:

·               Manage scope, schedule, cost, resources, and risks for Agile and Waterfall projects.

·               Ensure quality is built into the entire SDLC cycle. Review the quality of the work completed with the project team on a regular basis to ensure that it meets and exceeds standards

·               Ensure that the project deliverables are on time, within budget and at the required level of quality. Evaluate the outcomes of the project.

·               Manage and prioritize the roadmap and delivery commitments for the enterprise portfolio

·               Manage global delivery teams.

·               Provide and present dashboard and detailed status reporting. Conduct a weekly Portfolio review for CEO, CTO, and other senior management.

·               Manage Daily Scrum, Scrum of Scrums, Sprint Planning and Retrospectives, and Release Planning.

·               Author technical, training, and product documentation.

·               Improve production deployment success rates.

·               Working Group leader for defining core and extended project team roles and responsibilities, and project management practices.

·               Manage RFPs, RFQs, SOWs, Contracts, and Vendors

·               Hire, train, and mentor Project Managers

·               Steering Committee leader for strategic technology planning and budgeting.

Systems Engineer, 1987-2001

●        Primary author of Microsoft Windows 2000 Server Networking Guide, ISBN-10: 0735617988.

○        Internet Protocol Security (IPSec)

○        Quality of Service (QoS)

○        Dynamic Host Configuration Protocol (DHCP) including DHCP Options and Messaging tables

○        Simple Network Management Protocol (SNMP), and Management Information Bases (MIBs). 

●        Author API/SDK guides, deployment guides, administrator guides, and end user help (including online); technical and business feature oriented whitepapers. Coordinate localization.

●        Rollout new systems, databases, middleware (security) and networks.

●        Emergency on-call response lead for down systems and data recovery.

●        Develop technical courses and labs, and assist training manager with labs during classes

●        Establish a help desk: hire and train personnel; create processes and procedures; establish and monitor SLAs.

Details of Professional Experience

Contract Program Manager, CISCO, June 2015 – present

Major Accomplishments:

·   Provide guidance on organization transition to Agile

·   Establish new Engineering processes aligned with Agile practices

·   Establish communication and status reporting formats and cadence

·   Establish Confluence landing pages for program status, roadmap, and contacts

·   Establish cadenced release roadmap, by quarter, aligned with business and product goals

·   Coach Product Management on prioritizing features for release, and writing User Stories

Senior Program/Project Manager for Identity Solutions, PayPal, 2012-2015

Major Accomplishments:

·   Provided upgrades and new features for the Identity Services Program portfolio, including identity authentication, secure storage of identity information in compliance with U.S. and International rules and regulations.

·   Re-platformed code base from C++ to JAVA.

·   Re-designed existing tables, fields and queries to enable new capabilities and improve read/writes, load, and performance especially during peak times.

·   Upgraded hardware to improve read replica performance and speed.

·   Documented code, technical architecture, and product features.

Xerox, Senior Program/Project Manager, (August 2010- September 2011)

Major Accomplishments:

·               Governance and oversight of all electronic payment programs and projects in the Enterprise portfolio.

·               Conducted a weekly Enterprise Portfolio review for the VP, CIO, COO and Senior Directors.

·               Hired, trained, and mentored Program and Project Managers.

·               Created and implement project management tools, processes and documentation.

·               Improved deployment success rates through the implementation of code reviews, new test environments that more accurately mirrored production, test result reviews, deployment checklists, and pre-deployment reviews.

·               IT Working Group Chair

State of Texas, Program/Project Manager (TCEQ, TASB) (2005- 2010)

·               Led the project to take the paper based permitting process which generated 93% of Agency revenue to an

E-commerce process/website including online payment.

·               Led the project to take all legal filings with the agency for weekly hearings, to an e-filing system with e-pay which increased efficiency, allowed a long filing window prior to hearing, and reduced agency costs for hearings.

·               Hired, trained and mentored Program and Project Managers

·               Served as Acting IT Division Director

·               Co-Chair of the IT Steering Committee, IT Working Group, and the Change Management Board.

AnuraTech, Founder, (2001- 2005)

Provided software development, Project Management, business analysis, training and technical writing services to clients. AnuraTech clients included Trilogy, Compaq, HP, United Devices, Kaplan University, FileNet.

December 2000: Relocated to Texas

Microsoft, Operating System Division, Redmond, WA

Program Manager, and author for the Microsoft Windows 2000 Server Networking Guide, ISBN-10: 0735617988, for the following network layer components of Windows 2000 Server:

·         Internet Protocol Security (IPSec)

·         Quality of Service (QoS)

·         Dynamic Host Configuration Protocol (DHCP) including DHCP Options and Messaging tables

·         Simple Network Management Protocol (SNMP), and Management Information Bases (MIBs). 

Saros, Networking Systems Support Engineer, Bellevue, WA

Accomplishments:

·         Promoted to Team Lead of the Systems Support group in first six months of employment.

·         Rolled out new systems; migrated existing systems

·         Down-systems recovery; emergency on-call response.

·         Supported the application programming interface; provided code samples to customers (C++) and training labs for our onsite training courses.

·         Mentored new support team members.